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Jun 20, 2013, 6:11am

THIS FORUM IS FOR ALL OF THE HOSTV CLIENTS AFFECTED BY THE RECENT SERVER FAILURES. WHILE HOSTV WAS SUPPOSED TO BE DOING DAILY BACKUPS THE DATA LOSS HAS AFFECTED A "SMALL GROUP OF CUSTOMERS" - WHICH SEEMS TO BE EVERYONE! PLEASE JOIN AND COMMUNICATE ANY INFORMATION TOWARDS LEGAL ACTION THAT MAY BE TAKING PLACE.

Forum :: General :: General Board :: The issue

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Topic: The issue (Read 177 times)

123com
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The issue
« Thread Started on Aug 29, 2010, 11:20am »

Right - I just phoned HostV up, and understand my VPS is finishing the cPanel install at the moment, and I am going to be called back when my fresh VPS is ready.

However, this is the information from my phone call I have gained.

I asked "Okay, so can you explain to me exactly what this R1Soft system does, so I understand exactly what you were offering?"

Response: "Basically, this system takes the hard drive of one server, and copies it to another server"

I then asked: "Right, and are these servers that the hard drive is being copied to being hosted in the same building, or are they offsite backups?"

Response: "Well, the servers are hosted in the same datacenter, but the backups are on separate servers to allow for redundancy"

Me: "So, to clarify - you are mirroring the hard drives of the nodes onto other servers located in the same building as the nodes themselves."

HostV: "Yes that is correct."

Me: "So, where is the issue with the backup servers."

HostV: "We cannot say for sure how this occurred, but during the backup procedure the hard drives on the backup system corrupted and therefore we can't get the data off of them"

Me: "So, coincidentally, the backup procedure broke, and the backups were corrupted - and the nodes themselves suffered hardware failure, at the same time?"

HostV: "Yes, that is correct."

Just FYI.

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msjacquiic
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Re: The issue
« Reply #1 on Aug 29, 2010, 11:25am »

Sorry. Sounds like bullshit to me.
I am not a believer in coincidence to begin with - but yes. That sounds like a load of BS to me.

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It sure would be nice to put one or two or three of my web links right here. But apparently my sites are offline. Thanks for nothing HostV.

Brian Gordon
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Re: The issue
« Reply #2 on Aug 29, 2010, 12:40pm »

This is BS. They are supposed to have daily snapshots up to 7 days. From their site. There is no way that this should have happened.

Full Daily Backups & Incremental Backups for up to two weeks.
Multiple restore points from the previous 7 days.
Restore any file, email, database or even your complete account at anytime by contacting us.
RAID protected enterprise data storage servers.
High Performance - ServerSnapShot results in minimal performance impact during daily backups.
Bare-Metal Disaster Recovery: Restore servers directly from disk-based backup.
End-To-End Strong Encryption of Backups.
Backups are compressed and stored securely in physically separate backup storage servers

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