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May 21, 2013, 4:47pm

THIS FORUM IS FOR ALL OF THE HOSTV CLIENTS AFFECTED BY THE RECENT SERVER FAILURES. WHILE HOSTV WAS SUPPOSED TO BE DOING DAILY BACKUPS THE DATA LOSS HAS AFFECTED A "SMALL GROUP OF CUSTOMERS" - WHICH SEEMS TO BE EVERYONE! PLEASE JOIN AND COMMUNICATE ANY INFORMATION TOWARDS LEGAL ACTION THAT MAY BE TAKING PLACE.

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Posted by aserven on Aug 29, 2010, 3:49pm

I am based in the Chile, I would be interested in joining such action

Posted by jvonryan on Aug 29, 2010, 5:27pm

This is an email I just sent and the response I got:

I do not have any local backups as I depended on you to back up my data. You promised a great new backup system in the email you sent back in December 09. There seems to be a breach in contract.

I have lost everything. I have several questions:

1. Do you have any way of retrieving my sent email addresses? I sent mass emails per week...do you have any record of those emails?
2. I may be able to get my site structure back but it will cost me. Are you prepared to pay the costs I may incur? I have spent thousands to get this site built.
3. Do you have a lawyer? If so, I will need their contact info.

I'm starting to think you did not have any backup strategy in place at all. This makes no sense whatsoever.

James

Reply:
Hello
No we will not pay the costs you incur. No we have no way of retrieving any of your emails.
I am not aware of any lawyer on staff.
--------------------------------------------------------
Regards,
CirtexHosting - Cecilia
Customer Service Representative

Posted by billadakilla on Aug 30, 2010, 1:24pm

If legal action is pursued, I definitely want to be a part of it. Thanks.

Posted by msjacquiic on Aug 30, 2010, 2:27pm

Any news on this?

Posted by DavidV on Aug 31, 2010, 12:50pm

I want to do a legal action....

im from spain, my mail is david (attt) zonamail.com

Posted by cmf on Sept 7, 2010, 7:08pm

So I spend a week calling all my clients and setting up emails and as of yesterday, I can't even upload 30k without a time-out. They finally said the server was too busy and I should upload small batches. Smaller than 30k? I am migrating away from them as we speak. Count me in on the lawsuit.

Posted by msjacquiic on Sept 7, 2010, 8:46pm

That's a shame really -I've requested a refund and was reimbursed for my August payment = 1 year in advance for the VZ1 -- I've asked John if he is going to honor what he told me in his WHT PM to me: "We're doing full refunds, please email billing@hostv.com if you wish to close the account, we'll refund all your VPS payments."

It will be interesting to get his response. "All" means ALL right? hmmm

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