The issue

[123com]

Right - I just phoned HostV up, and understand my VPS is finishing the cPanel install at the moment, and I am going to be called back when my fresh VPS is ready.

However, this is the information from my phone call I have gained.

I asked "Okay, so can you explain to me exactly what this R1Soft system does, so I understand exactly what you were offering?"

Response: "Basically, this system takes the hard drive of one server, and copies it to another server"

I then asked: "Right, and are these servers that the hard drive is being copied to being hosted in the same building, or are they offsite backups?"

Response: "Well, the servers are hosted in the same datacenter, but the backups are on separate servers to allow for redundancy"

Me: "So, to clarify - you are mirroring the hard drives of the nodes onto other servers located in the same building as the nodes themselves."

HostV: "Yes that is correct."

Me: "So, where is the issue with the backup servers."

HostV: "We cannot say for sure how this occurred, but during the backup procedure the hard drives on the backup system corrupted and therefore we can't get the data off of them"

Me: "So, coincidentally, the backup procedure broke, and the backups were corrupted - and the nodes themselves suffered hardware failure, at the same time?"

HostV: "Yes, that is correct."

Just FYI.

[msjacquiic]

Sorry. Sounds like bullshit to me.
I am not a believer in coincidence to begin with - but yes. That sounds like a load of BS to me.

[Brian Gordon]

This is BS. They are supposed to have daily snapshots up to 7 days. From their site. There is no way that this should have happened.

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